FAQs

We make sure that we offer you products with good quality, value, and story behind it. We are committed to provide you the most convenient purchase with free shipping fee, 5 days exchange & return policy, 0% installment availability, and an all inclusive price with no hidden cost. We might as well help in resolving any issue you encounter during your shopping experience at Fashiontoday.

Exchanged or returned item must comply with our policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please do not mark the soles or damage the shoe box.
• Return applicable for 1 time only
  
  Non-exchanged & returned items include:
• Intimates
• Jewelry or Fine Jewelry
• Pre-order items
• Sale items and other items as stated in product page
• Special Promo (Promo Code), Terms & Conditions according to promo's policy
• Item purchased above 10 Mio

Returns and exchanges are applicable for orders shipped to Indonesia and other countries, 5 days starting from the delivered date of the merchandise or otherwise stated in the Product Page.

Any exchanges or replacement for International orders might be charged for extra delivery fee, depends on the shipment location.

If merchandise is found defective or faulty during receipt, please notify us within 2 days and it can be replaced with no charge and full reimbursement of your shipping cost.

Some items cannot be returned due to sale program, special agreements with merchants or sanitary reasons.